Delivery & Returns

Depending on the value of your order, we will either send your parcel using Royal Mail’s 1st Class service or our 24-hour courier services (APC Overnight or Parcel Force).

*Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible.

You will receive an e-mail from us with your invoice, the day we dispatch your order. Any telephone or web orders, whether placed on a weekend, or during a holiday period, will not be processed until the next working day.

Delivery information

Whilst we use either Royal Mail 1st Class service or a 24-hour courier service, please always allow 2 working days for delivery to your address after dispatch (you will receive an e-mail when we dispatch your order). Courier parcels dispatched on Friday will not be delivered until the following Monday.

If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail and two working days for 24-hour courier (APC Overnight or Parcel Force) and contact us, we will always help to track your parcel.

We aim to send out a replacement if your parcel has not arrived within seven days, but expect you to have gone through the usual checking procedures first: checking with neighbours, the local sorting office, your local post office, etc.

Postage and Packaging costs

UK deliveries

• Up to 1kg – £3.90
• 1kg and over – £7.90

Europe and overseas deliveries

• Up to 1kg – £10.00
• 1kg and over – please contact us

For all Europe and International orders, please see our Dangerous Goods Policy* below.

Depending on the size and value of your order, we will either send your parcel using Royal Mail’s Airmail service or our international courier services. You will receive an e-mail from us the day we dispatch your order.

If your parcel weighs over 2 kg please call us at +44(0) 7538576771 or e-mail us at contact@amanaskincare.com for a shipping quote.

Any telephone or web orders, whether placed on a weekend, or a holiday period, will not be until the morning of the next working day.

*Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible.

Delivery times (once they are dispatched by us) vary from country to country (you will receive an e-mail when we dispatch your order).

European and other international addresses – If you think your parcel is taking too long to arrive, please allow 14 working days before contacting us. We will send out a replacement if your parcel has not arrived within 21-28 working days (depending on the country) after dispatch but expect you to have gone through the usual checking procedures first: checking with neighbours, your local sorting office, your local post office, track and trace system(s), etc.

Please note that if your location is not in the European Union, you may be charged local Customs Duty at your destination. This will be in addition to the price payable to Amana. The Customs Duty rates may vary, and might be around 12% of the value of the goods. Amana Skincare Limited is not responsible for any Import or Customs Duties or Taxes charged by your country.

For International Couriers – please contact us to obtain your tracking number.  If your parcel has not arrived within 14 days, please contact us in the first instance to enable us to assist with tracing your parcel.  We can then send out a replacement if necessary.

Please carefully check your goods and report any shortages, damages, or problems within 7 days of receiving your order. All requests should be sent to us in the first instance using contact@amanaskincare.com.

Please note that opened products cannot be exchanged unless deemed faulty after testing.

We operate in accordance with The Consumer Rights Act 2015 which says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

• Up to 30 days: if your goods are faulty you can get a refund
• Up to six months: if your goods can’t be repaired or replaced then you’re entitled to refund in most cases

ALL CLAIMS FOR DAMAGE MUST BE REPORTED WITH PHOTOGRAPHIC EVIDENCE AND DELIVERY NOTES MARKED AS GOODS RECEIVED AS DAMAGED.

In the case of damage please return the product to the following address:

Amana Skincare, No. 4, Felton Hall House, 100 George Row, London, SE16 4UP, UK.

We will either – refund you the postage costs or give you credit towards your next order.

You have the right to cancel your order within seven (7) days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused.

If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there are any claims, errors, or discrepancies, these must be reported as soon as possible, and within 14 days of receipt of your order.

Lost Goods

In the unlikely event that your product is lost in transit, please contact us in writing or by email at contact@amanaskincare.com.

In the case of non-delivery, please wait for 7 days after dispatch (UK and EU countries) or 15 days from the date of dispatch (non-EU and International) before contacting us.

Items missing in your parcel: If any item is short delivered and has been charged for, Amana Cosmetics Limited will cover the cost of freight in re-sending the goods as soon as is possible.

Returned Parcels

If your parcel is returned to us through no fault of our own, we may charge you a re-delivery cost. Please ensure that you give us correct delivery information when ordering.